Refund policy
Returns & Exchanges
At FI — Apparel for Players, every item is produced specifically for our customers. Because of this, we do not accept general returns or size-based exchanges on apparel products unless an item arrives damaged, defective, or significantly different from what was ordered.
Please review sizing information carefully before placing your order.
Refunds
While all sales are considered final, we understand that issues can happen. Refunds may be reviewed and approved on a case-by-case basis if a product does not meet reasonable customer expectations due to:
- Manufacturing defects
- Printing issues
- Incorrect items received
- Significant damage during shipping
- Major discrepancies from the product description
Requests based solely on personal preference, accidental ordering, or incorrect size selection are generally not eligible for refunds.
Reporting an Issue
If there is a problem with your order, please contact us within 14 days of delivery with:
- Your order number
- A description of the issue
- Clear photos showing the problem
Our support team will review the request and determine an appropriate resolution, which may include:
- A replacement item
- Store credit
- A partial or full refund
Non-Returnable Items
Unless required by local consumer protection laws, the following items are non-returnable:
- Worn apparel
- Washed apparel
- Items damaged after delivery
- Sale or limited-drop items
- Customized or made-to-order products
International Orders
Customers are responsible for any applicable customs fees, duties, taxes, or import charges required by their country.
Shipping delays caused by customs or carriers are outside of FI’s control.
Fraud & Abuse Protection
FI reserves the right to deny refund requests that appear fraudulent, abusive, excessive, or inconsistent with this policy.
Contact
For order support, contact us at:
keith@fieldissueco.com
Please include your order number in all correspondence.